+8 M€
margin identified
Financial Services · Technology, Data & AI · Europe
Turning portfolio data into margin levers.
Leading European Insurer
Read the caseClient Results · European Corporate & Investment Bank
Accelerating KYC onboarding without weakening risk control.
−38 %
client onboarding time
- Industry
- Financial Services
- Capability
- Risk, Regulatory & Resilience
- Region
- Europe
01The situation
Onboarding institutional clients involved several teams, heterogeneous tools and many back-and-forths with clients.
02The challenge
Reduce time to onboard, as expected by front-office teams, while maintaining the compliance standard.
03What ESA did
- End-to-end process mapping and identification of waiting points
- Redesign of document collection rules by risk level
- Clarified accountabilities between front office, operations and compliance
- Shared lead-time and quality indicators
04How we worked
A joint business-compliance team, an operations executive sponsor and a weekly steering cadence until stabilisation.
05The impact
What changed.
−38 %
client onboarding time
- Onboarding time reduced by 38%
- Clarified accountabilities across the three lines
- Process steered through shared indicators
Client anonymised. Result reconciled with a baseline and validated with the client.
Read next
More results and thinking.
42 M€
annual savings
Industry & Infrastructure · Performance & Operations · Europe
An industrial transformation programme steered by value.
European Industrial Group
Read the casePoint of View · Operational resilience
DORA: from compliance to demonstrated resilience
The regulation demands less documentation than capability: proving that critical services hold.
· 6 min read
Your next transformation should create measurable value.
Talk to a Partner
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