European Corporate & Investment Bank
Financial Services · Risk, Regulatory & Resilience · Europe
−38 %
client onboarding time
Accelerating KYC onboarding without weakening risk control.
- Challenge
Reduce time to onboard, as expected by front-office teams, while maintaining the compliance standard.
- ESA intervention
- End-to-end process mapping and identification of waiting points
- Redesign of document collection rules by risk level
- Clarified accountabilities between front office, operations and compliance
- Shared lead-time and quality indicators
- Impact
- Onboarding time reduced by 38%
- Clarified accountabilities across the three lines
- Process steered through shared indicators