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Expertise · 02

Performance & Operations

Performance does not come from more control. It comes from better execution.

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01Executive summary

Executive summary

Performance programmes often fail for a simple reason: they add indicators without changing how work is organised and managed.

We work on processes, performance management and management routines with one goal: measurable value that shows in the P&L.

02What we solve

The situations that bring us in.

  1. 01Costs drifting without identified levers
  2. 02Processes fragmented across functions
  3. 03A supply chain exposed to disruption
  4. 04Customer experience degraded by internal organisation
  5. 05Performance management that produces reports, not decisions

03Where we create value

Six levers we work on.

  • 01

    Operating model

  • 02

    Performance management

  • 03

    Cost transformation

  • 04

    Process excellence

  • 05

    Transformation office

  • 06

    Operational governance

04How we work

ESA Execution Framework

Every engagement follows the same four phases, each with an expected decision.

  1. 01 · Diagnose

    Establish the facts

    Decision
    Where to focus effort, and what we choose not to do.
    Deliverables
    Fact base, issue map, value hypotheses.

  2. 02 · Design

    Design the trajectory

    Decision
    Arbitrate target, sequencing and resources.
    Deliverables
    Target operating model, roadmap, business case.

  3. 03 · Deliver

    Execute and steer

    Decision
    Trade-offs on priorities, risks and escalation.
    Deliverables
    Transformation office, executive reporting, recovery plans.

  4. 04 · Embed

    Embed the value

    Decision
    Handover of accountabilities and target run model.
    Deliverables
    Skills transfer, performance routines, dashboards.

05Selected client result

What it produces.

42 M€

annual savings

Industry & Infrastructure · Performance & Operations · Europe

European Industrial Group

An industrial transformation programme steered by value.

Build a credible transformation programme, deploy it across several sites and ensure savings are real and lasting.

Read the case

06Capabilities

The practice's capabilities.

Operational Excellence
Lean, process redesign, performance routines and cost reduction.
Supply Chain & Logistics
Planning, flows, supplier resilience and logistics steering.
Customer Management & Experience
Customer journeys, service and relationship organisation.

Main industries: Industry & Infrastructure · Transport & Logistics · Consumer & Retail · Energy & Utilities

07Insights

Further reading.

An issue to discuss with our Performance & Operations practice?

A partner from the practice will respond directly.

Talk to a Partner

A member of our team will respond within one business day. contact@esa-alliance.com